Are your bags made with real Italian leather? Yes. Every bag in our collection is crafted from genuine Italian leather, sourced and made in Italy by skilled artisans using time-honored techniques.

Where are your products shipped from? Our products are shipped from our fulfillment centers in Florence, Italy. Delivery times vary by destination — typically 7–14 business days for US orders and 10–21 business days for international orders.

How much does shipping cost? Please refer to our Shipping Policy for full details on shipping rates and delivery timeframes.

Can I return or exchange my bag? We accept returns within 14 days of receiving your order, provided the item is unworn, unused, and in its original packaging. We do not offer direct exchanges — please submit a return request and place a new order. See our full Return & Refund Policy for details.

How do I start a return? Email us at info@dondedieumarque.com with your name, order number, and reason for return. We'll respond within 24 hours with next steps.

How long does a refund take? Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Are your bags limited edition? Yes — our collections are produced in limited quantities, making each piece exclusive. Once a style sells out, it may not be restocked.

How do I care for my Italian leather bag? Keep your bag away from direct sunlight and moisture. Use a leather conditioner every few months to maintain its suppleness. Store it in the dust bag provided when not in use.

I have more questions — how can I reach you? Email us at info@dondedieumarque.com and we'll get back to you within 24 hours.