Refund policy
RETURNS
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If the customer wants to return the order for a change of mind or because the customer chose the wrong size/product, they will be charged for return shipment. If they want to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for return shipment, and a $10 restocking fee will be charged.
How can I make a return request?
You can make a return request within 14 days of receiving the products by following these instructions:
Send an email at info@dondedieumarque.com indicating the:
1. Your name and full address used at time of purchase
2. article code, receipt, or proof of purchase
3. the reason of the return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
An e-mail enclosed with the instructions will arrive within 24 hours (please check the Spam or Promotions boxes)
Return the product within 14 days of receiving it
Our company at Don de Dieu Marque and partners reserve the right to not reimburse in the following cases:
The product is damaged, or the original packaging (dust-proof bag) is missing or damaged. Unauthorized or after return deadline
The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed.
Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 14 days from receipt of the order. Please send all details to info@dondedieumarque.com
If return is approved, you’ll be automatically refunded on your original payment method within 5-7 working days from receipt of the product. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not exchange goods. It is necessary to make a return request for the product that the User wishes to return and create a new order.